Check out the answers to our FAQs.
More than likely something has happened to the hose and regulator on your grill. Your gas grill is equipped with a Type 1 connection device with the following features:
1. The system will not allow gas flow from the propane tank until a positive connection to the valve system has been made. (Note: The propane tank valve and all the grill burner knobs must be turned OFF before any connection is made or removed.)
2. A regulator flow limiting device, when activated, restricts the flow of gas to 10 cubic feet per hour. If the flow limiting device is activated, perform the regulator resetting procedure.
If your grill is not getting hot enough to cook, the gas flow limiting device may have been activated. You will need to reset your regulator by doing the following:
1. Turn ALL burner control knobs to the OFF position and turn off the propane tank valve.
2. Disconnect the hose and regulator from the propane tank. Wait 2 minutes.
3. Reattach the hose and regulator and perform a leak test.
You should leak test after assembling you grill and before lighting it for the first time, any time that you move your grill, every time that your propane tank is exchanged, and at least once a year.
In order to perform a leak test you will need a bucket or bowl that can hold water and liquid dish soap.
First create a mixture of 50% water and 50% dish soap. Then open your grill lid and ensure that all the control knobs are in the OFF position. Now turn on the gas at the propane tank, turning the knob counter-clockwise to fully open the valve. If you hear a rushing sound or smell gas, turn the knob clockwise turning off the gas. Tighten any leaking connections. If the leaking is detected at the nut and tightening does not stop the leak, then reinspect the propane tanks rubber seal.
After inspecting the tank apply the soapy water mixture to the propane tank weld, connection nut, connection nut brass nipple, regulator connection to gas supply, entire length of gas hose, and tank valve. If there are any growing bubbles on the tank or hose this indicated a leak, note this may not detect large leaks however a large leak should be noticed by the rushing sound or the smell of gas.
Tighten any leaking connections detected through the test and repeat the soapy water test until no leaks are detected. After completing the test turn off the gas until your are ready to use your grill. Wash off any soapy residue with cold water and a dry towel. Make sure to wait a minimum of 5 minutes until lighting your grill to ensure that there is no gas in the area.
WARNING: DO NOT use the grill if the leaks cannot be stopped. Contact a qualified gas appliance repair service.
CAUTION: Strong odors, colds, sinus congestion, etc. may prevent the detection of propane by smell. Use caution and common sense when testing for leaks.
We recommend cleaning off food residue immediately after cooking by gently scrubbing the grates with a wire brush and then turning the burners to high for approximately five minutes to burn off the remaining residue. Please make sure that the grill has cooled adequately before cleaning. Cleaning your grill after every use is required.
If your grill is equipped with glass, we recommend cleaning it with any of the following options, a sponge, soap and water, Brilo Pads, or Mr. Clean Magic Eraser. Please make sure that the grill has cooled adequately before cleaning. Cleaning your grill after every use is required.
For stainless steel surfaces clean with a mild detergent and warm soapy water. Make sure to wipe the surface dry with a soft cloth after every use. For baked-on grease you may have to use an abrasive cleaning pad, but make sure to use in the direction of the brushed finish to prevent damage. Car wax may help to protect the exterior of your grill.
For painted surfaces clean with mild detergent or non-abrasive cleaner and warm soapy water.
For porcelain surfaces most residue can be wiped away with a baking soda and water solution or use a non-abrasive powder similar to baking soda for stubborn stains.
For plastic and rubber parts wash with warm soapy water and wipe dry. Do not use abrasive cleaners, degreasers, or concentrated grill cleaner on plastic parts as this may damage or cause parts to fail as a result.
Discoloration, rust, and rust pits can occur as a result of high cooking temperatures, acidic marinades, grease fires, exposure to coastal climates, or other natural elements. Cleaning your grill after every use helps to prevent spots. In order to protect your grill, allow your grill to cool after use and always cover your grill when not in use.
If your grill develops rust spots the interior surface can be buffed, cleaned, and lightly coated with vegetable oil or spray to minimize rust. Never use cleaners containing chlorine or store swimming pool supplies or chemicals in the cart as chlorine promotes rust.
Pellet grills do not provide smoke 100% of the time. You will see a large puff of smoke when the pellets have been feed into the firepot and are burning off. Even though you don’t see smoke you are still getting the smokey flavor in your food.
The temperature readout on the controller is an averaged approximate temperature and can be affected by the following conditions, outside ambient temperature, the amount and direction of the wind, the quality of wood pellets being used, the lid being opened, and the quantity of food in the grill.
The auger will not run 100% of the time. The auger cycles on and off depending on the temperature setting on the grill.
It is important to always cover your grill when not in use and to remove any extra pellets if not using the grill for a prolonged period. If wood pellets become soggy due to moisture or humidity it can cause the auger to bind up and not push pellets into the burn chamber. Your grill and pellets must be kept dry in order to function properly.
We recommend that periodically, depending on use, that you remove the cooking grates, great tray, and heat distribution plate to clean the ash from in and around the fire pot. Make sure that your grill is cold and has cooled for an adequate amount of time before starting this procedure.
Most of the time a blown fuse is caused by a short in the hot rod. You can test if this is the cause by replacing the fuse and disconnecting the hot rod wires (purple and white wires with purple connector). Once you have disconnected the hot rod plug in your grill and turn it to 200 degrees. If the unit turns on and does not blow a fuse then this signals that the hot rod needs to be replaced.
This can be happening for a number of reasons, some include rain, water, worn out insulation, and electrical wiring deterioration. Some GFCI outlets can fail as early as five years. We suggest that you test your GFCI to see if one of these reasons may be affecting your grill usage.
First disconnect any appliances that pulls a lot of amps off that same circuit and test your grill. If this does not resolve your problem, then try another appliance such as a hair dryer to see if this also trips the GFCI. If the GFCI trips with another appliance, then it is time for the GFCI to be replaced.
You can also try your grill on another GFCI outlet if it continues to trip the outlet it is more than likely caused by the hot rod as it is drawing nearly 200 Watts for the first eight minutes. In order to test if it is the hot rod, we recommend unplugging the hot rood connectors (purple and white wires with purple connector). Once you have disconnected the hot rod plug in your grill and turn it to 200 degrees. If the unit turns on and does trip the GFCI then this signals that the hot rod needs to be replaced. If the GFCI still continues to trip, then the next step is to disconnect the auger motor (red and white wires with red connector). Once you have disconnected the auger motor plug in your grill and turn it to 200 degrees. If the grill turns on, then we know that the auger motor needs to be replaced. If the GFCI still continues to trip, then the next step is to disconnect the blower fan (orange and white wires with orange connector).
Once you have disconnected the blower fan plug in your grill and turn it to 200 degrees. If the grill turns on, then we know that the blower fan needs to be replaced.
Note that these are three quick tests to check the GFCI and the status of the components in your grill. We only recommend running the smoker for a couple of minutes to perform the test. We also recommend that you place a bucket underneath the firepot to help catch any unburnt pellets during these tests.
If you notice smoke coming from your pellet hopper during the cool-down phase this is caused by a backburn. A backburn happens when the pellets inside the auger have heated to a smoke point. This can happen if the cool-down phase is not done properly. Once the grill is turned to the OFF position the cool-down phase begins, this keeps the blower fan and the auger turning for a few rotations ensuring that any and all burnt pellets are out of the auger tube and in the firepot.
In case of a backburn, turn your grill from the OFF position to the lowest temperature setting (on some controllers this may be the SMOKE setting), this will begin feeding pellets into the firepot. Allow your grill to run until the grill temperature stabilizes, then proceed with shutting down the grill. You should not see any additional smoke coming from the pellet hopper.
To prevent a backburn, we suggest following these steps:
1. When cooking at high temperatures turn the grill down to the lowest setting for a few minutes prior to turning the grill off. This allows the fire to reduce in size which helps begin the cool-down process.
2. Keep the hood closed during the cool-down phase.
3. Ensure that your grill is on a level surface.
4. Clean out your firepot after use. Otherwise, you may see a buildup of ash which can cause airflow issues pushing the smoke up through the auger and into the pellet hopper.